Field Technician: Also called ‘Service Technician’, the Field Technician provides after sale support services to customers, typically, at their premises.
Brief Job Description: The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring hardware equipment such as servers, storage and other related networking devices.
Job Role
Installing and configuring the networking, servers and storage systems, and attending to field calls from client and complaints for system troubleshooting and repairs.
Minimum Educational Qualifications : Diploma
Maximum Educational Qualifications : Graduate
Minimum Job Entry Age : Not Applicable
Experience : 2 years as Field Technician – computing and peripherals
Personal Attributes
The job requires the individual to have: ability to build interpersonal relationships, customer centric approach and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.
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We were amazed by how little effort was required on our part to have prepared our Employees. We exchanged a few phone calls and e-mails, and they… handled the rest.
