Field Technician: Also called ‘Service Technician’, the Field Technician provides after sale support services to customers, typically, at their premises.
Brief Job Description: The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring peripherals such as printers, scanners and network devices.
Job Role
Installing the system and configuring the peripherals, and attending to field calls from customer and complaints for system troubleshooting and repairs
Minimum Educational Qualifications : Minimum educational qualification: 12th Standard Passed
Maximum Educational Qualifications : Maximum educational qualification: ITI or Diploma
Minimum Job Entry Age : Not Applicable
Experience : 1 year apprenticeship for 12th Standard passed and ITI
Personal Attributes
The job requires the individual to have: ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.
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We were amazed by how little effort was required on our part to have prepared our Employees. We exchanged a few phone calls and e-mails, and they… handled the rest.
