Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive , Helpdesk Coordinator.
Brief Job Description: Individuals at this job are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults etc.
Job Role
Managing and resolving client queries / issues primarily through telephonic calls.
Minimum Educational Qualifications : 12th preferable
Maximum Educational Qualifications : Master’s Degree in any discipline
Minimum Job Entry Age : 18 Years
Experience : 0-1 year of work experience/internship in a related area
Personal Attributes
This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about IT initiatives. He/she should be highly motivated and energetic with the ability to self-direct daily activities.
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We were amazed by how little effort was required on our part to have prepared our Employees. We exchanged a few phone calls and e-mails, and they… handled the rest.
