Telecaller (Dealer) is also known as Telecalling officer, Customer calling executive and Sales/ Customer support executive etc.
Brief Job Description: A Telecaller is responsible for making cold calls to the customer and supporting sales to generate sales leads (telemarketing activities) and also support follow-up calls to support both sales and service activities
Job Role
Assist and support sales function through making cold calls to the customers supporting sales and service through telemarketing activities
Minimum Educational Qualifications : Class XII
Maximum Educational Qualifications : Undergraduate degree or diploma in any discipline
Minimum Job Entry Age : Not applicable
Experience : Not applicable
Personal Attributes
The individual on this job must have good communication and interpersonal skills along with a pleasing personality to attend all sorts of enquiries from the customers. The individual should depict customer centricity in daily behaviour and should be able to talk and convince customers. The individual must be patient and good listening ability and customer centric attitude is highly desirable to understand various requirements and tackle the irate customers.
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We were amazed by how little effort was required on our part to have prepared our Employees. We exchanged a few phone calls and e-mails, and they… handled the rest.
