Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate Transaction etc.
Brief Job Description: Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the query requirement.
Job Role
Individuals at this job are responsible for resolving queries and customer cases over web-chat or email.
Minimum Educational Qualifications : 10th
Maximum Educational Qualifications : Master’s Degree in any discipline
Minimum Job Entry Age : Not Applicable
Experience : 0-1 years of work experience/internship in customer service roles
Personal Attributes
This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.
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We were amazed by how little effort was required on our part to have prepared our Employees. We exchanged a few phone calls and e-mails, and they… handled the rest.
